Wearport

• Pricing:
  1. What's in my order price?
  2. What Set Up charges are included in my price?
  3. How do you calculate what it costs to screenprint or embroider my logo on my items?
  4. How can I reduce my price per piece?
  5. What are some tips for making my order price lower?
  6. What can I expect prices to be on my items?
• Order Status:
  1. How long will it take to get my order?
  2. How can I see the status of an order I placed?
  3. Is there any way I can get my order faster?
• Special Requests:
  1. I can't find an item I'm specifically looking for, can you order it?
  2. I want to add a special request to my order, how do I do that?
• Shipping:
  1. Is shipping really free?
  2. What if I want my items faster than what Ground Shipping can provide?

Pricing:

1. What's in my order price?

The Subtotal line on the Checkout screen bundles the Item Cost, Set up Charges, and Decoration Cost (screen print or embroidery). It includes everything EXCEPT applicable sales tax and shipping charges.

2. What Set Up charges are included in my price?

Set up charges are necessary when producing unique, customized items. Set up charges cover the pre-production steps in the order process. In simple terms, set up starts with breaking down or separating the logo into individual colors so the machines can then be tooled to print or sew the logo onto the selected items.

For Embroidery orders, setup is a function of the number of colors in a logo but size and density are also important variables. Size and density drive the “stitch count” required to produce the selected logo. The information assembled to produce an embroidered logo is digital and can be saved, which means minimal set up charges will be incurred on repeat orders.

For Screen Print, set up entails creating individual “screens” for each color in the logo. The screens must be precisely aligned in press set up to insure the logo is correctly “reassembled” during printing. Physical screens cannot be saved; meaning this process must be repeated every time an order is submitted. As a result, set up charges on screen print orders are usually higher than embroidery.

3. How do you calculate what it costs to screenprint or embroider my logo on my items?

The most significant variable in decoration cost is the number of pieces ordered. Since set up costs are allocated across the order, increasing the pieces ordered results in a lower cost per piece.

Generally screen print is more affordable than embroidery. The one exception is on small orders (less than 15 pieces). In this case, it is more practical to embroider the item because of the higher set up costs in screen printing.

4. How can I reduce my price per piece?

Select a less expensive item. The item cost typically represents the majority of the total cost. The dollar-sign rating assigned to each item provides a helpful reference to the value of the merchandise.

Increase the quantity ordered. As the quantity increases, the price per piece decreases.

Simplify the design by reducing the number of colors and/or the size and overall density of the design.

Only decorate the item in one location, for example front only vs. front and back.

For more information, see Tips on Lowering Your Order Price

5. What are some tips for making my order price lower?

At Wearport.com, we want to be sure you get the best price... Everytime! To do that, here are a few tips and ideas for helping keep your price LOW!

For any order...

Select the right item

Wearport.com has a large selection of value-, mid- and premium priced items. You can stay within your price range by using the Price Legend at the bottom of our catalog pages to select items that fit your budget. You can also view the starting price of an item by clicking on the item details link for that item in our catalog. The starting price means what the item costs without decoration for average sizes (generally between Small and Extra Large).

Order a larger quantity

The most significant variable in the cost of customizing items is the number of pieces ordered. Since set up costs are allocated across all the pieces in the order, increasing the pieces ordered results in a lower cost per piece. There are price decreases at 24, 48, 72, 144, 288 and 500. There are more price breaks for large orders. Contact Customer Service for more information.

For Screenprinting orders...

Minimize the number of colors you’re printing

Screen printing charges increase as the number of colors in your artwork increases. If you decrease the number of colors, you not only reduce your set up fees for the entire order, but you also lower your price per piece. For more detailed information on how set up and decorating costs are calculated, see What's in my price?

Minimize the locations that you are printing on

Every location you choose to print on carries a set up fee and a printing cost per piece. This is because each location requires it’s own set of screens and separate printing process. By reducing the locations, you will reduce the number of set up costs and printing costs per piece.

For Embroidery orders...

Reuse logos you've embroidered before

The information assembled to produce an embroidered logo is digital and can be saved. This means if you use that same logo again for the same size embroidery, you don't pay set up again unless you change the size.

Decrease the size or density of your logo

Size and density drive the "stitch count" required to produce your logo in embroidery. If you decrease the size of your logo, the number of stitches will also be reduced, decreasing the cost to embroider each piece in your order.

6. What can I expect prices to be on my items?

Prices vary based on item, decoration, number of areas you are having decorated, and number of colors or stitches in the decoration. It can also change based on the number you order and the color of the item (particularly in T-shirts, white tends to be slightly less expensive). Below shows example pricing for a variety of items, decorations and quantities along with comparisons to other website pricing.

* All orders include sizes S-XL on a colored shirt, Larger sizes may increase overall costs
** Tultex is not available from Custom Ink, a comparable Hanes item was substituted to compare to for demonstration purposes
*** Port Authority was not available from Custom Ink, a comparable Jerzees 1/4 zip Fleece Pullover was substituted to compare for demonstration purposes
**** Savings based on the entire order quantity multiplied by the savings per item

* Wearport stitch count up to 15,000.
Note: Wearport pricing is based on the average of prices at each 1000 stitch interval within the range noted
It is calculated using the quantity shown in order to provide the most accurate comparison

CustomInk is a registered trademark of CustomInk, LLC.
Example logos are property of their respective corporations and may not be duplicated or used without consent.

Order Status:

1. How long will it take to get my order?

Most orders are shipped out within 10 days of placing your order. This can vary, however based on several things.

It can be faster if...

• You have placed the order before with us and we have the digitized information saved and ready to use
• The art files you supply for screen printing is already in vector format
• You supply a previously created DST file for your embroidery order

It can take slightly longer if...

• The art you supplied requires pre-production separations or digitizing
• The item you ordered to customize is not in stock

If you'd like specific information on when you can expect your order, contact Customer Service at support@wearport.com.

2. How can I see the status of an order I placed?

Checking on the status of an order is easy with Wearport. Just log in to your account. On you My Wearport page, you'll see your most recent orders and their status. You can click on your order to get more detailed information.

3. Is there any way I can get my order faster?

Yes! Just email support@wearport.com or call customer service at 877-My-W-Port (1-877-699-7678) and a customer service representative can help expedite your order for you.

Special Requests:

1. I can't find an item I'm specifically looking for, can you order it?

Most likely, yes! Just email support@wearport.com or call customer service at 877-My-W-Port (1-877-699-7678) and a customer service representative can help get you what you're looking for.

2. I want to add a special request to my order, how do I do that?

It's very simple! Just type the instructions to our production department in the "Special Instructions" box when you are done designing your item. We'll follow your instructions and if we have any questions, we'll contact you to get any answers we might need to fulfill your request!

Shipping:

1. Is shipping really free?

Yes! Ground shipping via either UPS or FedEx is included on any custom order above $100.00. You’ll never be charged a separate charge for shipping on orders more than $100 unless you select a more expedited option such as 2-day or 3-day shipping.

2. What if I want my items faster than what Ground Shipping can provide?

Of course, we offer additional options if you need to get your items faster than when ground shipping would deliver them. When you check out, just select the option that is right for you and the price will update based on exactly what you see. No hidden fees!